Booking and Cancellation Policy – Centre d’Immersió Cap de Creus
At Centre d’Immersió Cap de Creus we strive to provide a safe, professional and high-quality experience. Below is our booking and cancellation policy, designed to ensure good organization and respect for all participants.
1. Bookings and payments
-A booking is only confirmed with the required advance payment through the platform.
-The percentage requested during booking is mandatory. Without payment, the spot is not guaranteed.
-Prices are reviewed annually and may vary. If a booking is made in the previous year, the Centre may request the difference compared to the current rate.
-Bookings not used within the same year are not carried over to the next season, except with a valid medical justification.
-The Centre reserves the right to adjust schedules depending on client flow or weather conditions.
2. Certification, insurance and medical check
-Each diver is responsible for ensuring that their health condition is suitable for safe diving.
-According to Spanish regulations, a medical certificate is not generally required.
-All participants must complete and sign the medical questionnaire and liability waiver established by the BOE.
-If the questionnaire indicates a condition that may affect safety, a valid medical certificate of fitness will be required.
-A valid diving insurance is mandatory. If the client does not have one, the Centre can provide temporary coverage options.
-Each diver must have the proper certification for the planned dive.
-The guide may refuse access if the diver is deemed unfit. In this case, no refund will be given.
3. Equipment
-The service includes weight belt, weights and air tanks of 12 L, 13 L or 15 L.
-The rest of the equipment (wetsuit, regulator, BCD, etc.) is not included and must be selected during booking to guarantee availability.
-Rented equipment must be returned in good condition.
-In case of loss or damage, the Centre may charge the replacement cost.
4. Individual cancellations
-More than 48 h in advance: full refund or date change free of charge.
-Between 48 h and 24 h before: 50 % refund or reschedule depending on availability.
-Less than 24 h or no-show: no refund. The spot remains booked.
5. Group cancellations (+10 people)
-More than 7 days before: full refund or reschedule.
-Between 7 and 3 days before: 25 % will be retained as compensation.
-Less than 72 h before: 50 % refund or reschedule depending on availability.
-Partial or total no-show: no refund for unused spots.
6. Courses and training
-Once the theoretical part of a course has started, the cost will not be refunded, even if the practical part is not completed.
-To reschedule the practical part, notice must be given at least 48 h in advance.
-If the student chooses to abandon the course for reasons unrelated to the Centre, the Centre reserves the right to determine if a refund applies and in what amount, depending on the resources, time and staff already assigned.
7. Minimum attendance for boat trips
-Some activities, especially boat dives, require a minimum number of participants. If not reached:
-Activity reschedule
-Change for another activity
-Full refund
8. Weather or external causes
If the activity is cancelled due to bad weather, technical issues or official decisions, the client may choose:
-Date change
-Activity change
-Full refund
9. Personal causes during the activity
Once the activity has started (including boarding), no refund will be given if the participant decides not to continue due to:
-Seasickness
-Cold
-Anxiety
-Fatigue
-Any other cause beyond the Centre’s control